Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. 2023 Trustpilot, Inc. All rights reserved. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. ColPhorbin 1 yr. ago Repeatedly asked to speak to manager and he refused. Buy and Sell Tickets: Concerts, Sports & Theater | Vivid Seats We appreciate your patience. I'm very disappointed in Vivid Seats. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. My tickets were not released until 1 week before the show. Request to speak to a Vivid Seats agent. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . Tickets were electronic via phone. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. Can I exchange my tickets for a different quantity, or for tickets to another date or event? The seller is not responsible for paying shipping fees. There were plenty of open spaces, but I wasnt allowed in. Read more Comments: 0 I had a great experience. How has everyone's experience been with Vivid Seats? : r/phish - reddit I own a venue. He was very polite, professional, kind, and made the process very easy! I purchased tickets for the New Edition concert through Vivid Seats. 3 for $533.58. Refund of ticket price. The tickets are yours now to you have to figure out what to do. Terrible customer service. We were able to confirm that a previous advocate was able to move forward with giving you a full refund for your order and uploaded a $75 in store credit under your order file as a one time courtesy. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. However, no matter what link they have provided I cannot access these tickets. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. We apologize for the frustration you experienced. Please Refund at least $1000. The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. I had an expensive ticket to the Garrison Keillor show at Red Rocks. Vivid Seats Reviews - 31 Reviews of Vividtickets.com | Sitejabber We also confirm that your tickets are general admission. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Vivid Seats. Jeremy of Las Vegas, NV Verified Reviewer. The office is amazing. I called Vividseats and was told there was nothing they could do. The company was founded in 2001. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. The seller sets the ticket price. Read full review of Vivid Seats and 1 comment. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! Never again. He was absolutely fantastic at his job. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. They simply dont care. Top 2,153 SeatGeek Reviews - ConsumerAffairs I have put in calls, live chats and emailed customer support. Unsubscribe at any time. I had listened to his show on the radio (and bought many of his books) for many years. FAQ. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. A link has directed you to this review. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. Is SeatGeek Legit? Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. You get an email when the tickets are sold, and then you either upload them or ship them. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Paid over $300 to an event that was postponed minutes before it was scheduled. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. Beware. Disputed several times and no resolution till this day. I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. Full refund and apology for lack of ticket delivery. Avoid purchasing thru Vivid at all cost. HORRIBLE experience. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Contact Customer Service | Vivid Seats People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. I went to the venue, and they advised the tickets were third-party tickets.Unfortunately, they could not honor them because each was not valid. UNLV Rebels at Utah State Aggies 2x Football Tickets. They refunded, but I am out 2 nights for the hotel. That means the seats were $351, not $264. He checked several times and assured me that the seats were handicap. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I received an email a few days before the game to "Confirm my email". The insurance was $65.82. Vivid Seats goal is to safely and securely connect customers with event tickets. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". How do I know I can trust these reviews about Vivid Seats? Ticket master from now on! Vivid Seats - Fraudulent agreement / promises made for a full refund 2. bradsaid 1 yr. ago. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. Vivid Seats Review: Is it Legit, Reliable or a Scam? I thought maybe that was the seller. So, grab your seats, they're guaranteed - just like your 11th ticket on us*. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We'll get you there. Especially since Vivid. Thank you Amanda. Well the day before the game which was 4 hrs from my home they quit responding to me all together. This is not what I paid for. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. Vivid Seats Fees & Review 2023: Is it Legit, Reliable or a Scam? Report as inappropriate. Below is a collection of reviews and ratings pulled for your easy reference. I simply want a partial refund because I feel that is fair. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. How do I determine the seat numbers for a ticket listing? they are all the same basically. If you make a last second purchase, you are putting yourself at risk. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. Vivid Seats vs Seatgeek - Best Ticket Sites We would like to look further into this for you. Terrible customer service. I then twitted Customer Service and again advised these were upgrade. Desired outcome: The event was then rescheduled for July of 2021and then cancelled again. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. Explain your situation and why you wish to receive a refund. I could not attend. Then the day of the event I got an email cancelling my ticket. We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. No refund offered!! It goes against our guidelines to offer incentives for reviews. Working at Vivid Seats | Glassdoor We use dedicated people and clever technology to safeguard our platform. Vivid Seats' email and phones were not responding to many numerous requests. Companies can ask for reviews via automatic invitations. Angel P helped me out. I specifically chose a section my whole group is in. We also ensure all reviews are published without moderation. Business Profile for Vivid Seats LLC - Better Business Bureau It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. Very helpful indeed! Get buying tips about Ticket Websites delivered to your inbox. I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. They can see this but they refused to issue a refund. Your transaction is secure, and you also get a full refund for canceled events. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. Agreed! We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. This Yelper's account has been closed. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. We were given multiple different messages from Vivid seats regarding the tickets. It also assists sellers who have tickets and want to sell them safely. Making sure our fans are able to attend their desired event through us is our top priority. Vivid Seats provides a "100% buyer guarantee." So what happened here? I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. We understand how this may be upsetting for you. My hatred for this company will never end and I will tell anyone and everyone that will listen about this. My friends and I attend several differant venues and purchase tickets online. I was told that I should have known that by this note that was listed: xfer Piggyback. We encourage you to reach our to our online support team by sending us DM on social media. I tried not to trip thinking I could sell them forward. Suggest you use another ticket broker. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. It offers a 100%. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . Enjoy reading our tips and recommendations. I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. Desired outcome: Downgraded Tickets Sent - Not what I paid for. We do this to make sure each fan is able to choose tickets that are most accommodating to them. My credit card was charged $328.30 that day. Will my seats be side by side? I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. We apologize that you didn't receive the tickets you requested, Charlotte. Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. Marvin J was a great help to me in getting my tickets when n the website wasn't working. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Vivid Seats vs Ticketmaster for March 2023 | Best Ticket Brokers All for the seller, not for the customer. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. Vivid Seats ranks 30th among Tickets sites. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. The buyer is responsible for these costs. They won't refund me or get me two tickets together. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. Original review: Feb. 9, 2023. All they say is their sry, well so am I! We understand it's frustrating when events are postponed. I will always use vivid seats when getting my tickets. 2. She knew exactly what I needed and arranged to have it. The moment you hit submit, they have your money and will not refund. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. Takes no accountability for a time glitch that had us go to a show at the wrong time. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting.
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