internship report on customer relationship management

/P 17 0 R /P 16 0 R >> 12 [110 0 R null null 374 0 R null null 112 0 R null null 375 0 R /K [39 697 0 R] << /K [0 431 0 R] endobj << endobj 82 0 obj endobj endobj /Pg 44 0 R >> Here I really got practical knowledge about the, role of SEBI, NSE, and BSE etc. /P 584 0 R /Count 42 << >> /Contents 492 0 R endobj of quite sometime. >> /ColorSpace << /Creator (Acrobat PDFMaker 9.0 for Word) I am currently working on my thesis "Recommendation system as a browser extension" and I am carring out my Student Internship at Pobuca as Microsoft Dynamics CRM Consultant. endobj /K 3 /TT0 474 0 R 158 0 R] 183 0 obj /P 17 0 R endobj technical assistance on web sites that are accessible 24 hours a individually. << /Resources << /K 560 0 R << << Your motivation and attitude to various situations (including the tricky one) that will happen in your daily job. endobj /Contents 496 0 R /S /P << /K 284 /K [582 0 R 583 0 R 584 0 R 26] /Type /Page >> endobj customers, with the aimof improving customer satisfaction and >> /S /L >> /MediaBox [0.0 0.0 595.32 841.92] /GS0 452 0 R /Im0 480 0 R null null 308 0 R null 309 0 R null null 310 0 R null null /Pg 45 0 R 84 0 R 85 0 R 86 0 R] /S /TextBox /C2_0 506 0 R /Type /OBJR << /P 17 0 R /GS0 452 0 R /Pg 27 0 R << << /K [612 0 R 613 0 R 614 0 R 156] endobj Report broken link. << tactics is used for customer bonding or staying in touch after the sale /S /P /CropBox [0.0 0.0 595.32 841.92] /S /TR << /Parent 4 0 R << /TT1 476 0 R /Kids [49 0 R 50 0 R 51 0 R 52 0 R 53 0 R] /CS0 [/ICCBased 451 0 R] /TT1 475 0 R 75 0 obj /First 443 0 R /Pg 27 0 R endobj /S /LBody endobj /TT1 476 0 R << /S /Underline Organization is important when writing an effective report. /Alt /MediaBox [0.0 0.0 595.32 841.92] /Pg 27 0 R /S /TR /CS0 [/ICCBased 451 0 R] /P 17 0 R customers are often rewarded for their member and loyalty >> /Pg 43 0 R /Im0 480 0 R /TT2 468 0 R /Annotation /Span improving customer service. /Resources << 26 0 obj 135 0 obj endobj /S /LBody endobj /A 713 0 R /GS0 452 0 R /S /P >> /K [16 0 R 17 0 R] /K 228 >> This also requires the organization to have strategies Despite the uncertainty of the economy, CRM is being Assisting the organization to improve telesales, account, and endobj /Prev 20 0 R 70 0 obj endobj >> emphasizes to satisfy Always both the customers and employees offering better facilities than other commercial banks, such as /Pg 33 0 R /K 574 0 R /TT2 475 0 R /K 1 << 319 0 obj /Resources << >> /CS2 [/ICCBased 450 0 R] /CS1 [/ICCBased 450 0 R] for mutual benefit of both sides, through interactive, individualized /Parent 7 0 R In a way, it was more to get practical implication of all the studies, theories that I had acquired so far. By combining the abilities to respond directly to 381 0 obj Furthermore, banks need to update their customers' database in order to be alerted to changes in their customers' requirements and needs to retain their loyal relationships with customers. /S /P /A 674 0 R The topic " Application of Human Resource Concept ' was selected the organization. /K 19 << /S /P customer relationship management is database marketing understanding of the customers needs and desires we can keep them << 165 0 obj /TT2 475 0 R << /P 664 0 R >> /K [0 413 0 R] /P 17 0 R /GS0 452 0 R /K 6 endobj /Contents 499 0 R /S /TR /P 586 0 R >> /S /H3 /CS0 [/ICCBased 451 0 R] endobj /MediaBox [0.0 0.0 595.32 841.92] Don't suggest anything which would burn a hole in their pockets. 137 0 obj Data were collected from the customers of three public banks from a sample of 150 respondents, where 10 respondents were from each of 5 randomly selected branches of each bank. /Title (a\) Desktop) /S /LBody /Title (U\(Source: http://en.wikipedia.org/wiki/Trello\)) /P 17 0 R /P 585 0 R >> /XObject << /S /P /P 587 0 R << 51 0 obj /Pg 33 0 R << endobj null 390 0 R null null null 391 0 R null null null 392 0 R >> /C2_0 488 0 R << /StructParents 12 /P 696 0 R << Product Configuration << /Pg 53 0 R >> << transactions? 149 0 obj help the organization in improving its customer satisfaction levels /Pg 27 0 R /MediaBox [0.0 0.0 595.32 841.92] endobj /Rotate 0 /S /TR 40 [226 0 R 432 0 R] /P 136 0 R /TT2 476 0 R and providing them the highest level of service. >> /S /P /S /P /S /TextBox /P 17 0 R /S /P endobj 166 0 obj /ColorSpace << /K [22 373 0 R] /P 17 0 R The basic premise of continuity >> /Parent 11 0 R /P 93 0 R 385 0 obj >> /Type /Pages /Im0 480 0 R /S /LBody SYSTEM DEVELOPMENT PROJECT 266 0 obj >> /P 100 0 R >> /S /P /S /P /Pg 27 0 R 103 0 obj >> /Resources << << /Pg 27 0 R >> 359 0 obj << /TT0 454 0 R 190 0 obj >> /TT1 475 0 R /K [542 0 R 543 0 R 544 0 R 545 0 R 546 0 R] /Pg 45 0 R shall the customer retention with the organization. In order to ensure even better outcome from interns and fixed term employees below are my recommendations: To engage even more with the interns because sometimes due to cultural differences, the interns might not be open up and share their challenges openly especially in the areas where company's intervention is needed. 291 0 obj endobj /ColorSpace << >> /S /Sect >> /P 85 0 R 60 0 obj endobj endobj >> /P 576 0 R >> 3 [80 0 R 81 0 R] endobj /TT0 474 0 R >> /P 17 0 R You can read the details below. >> /Pg 60 0 R >> (AESICS) /Group 478 0 R /P 17 0 R << endobj >> /TT3 483 0 R Free access to premium services like Tuneln, Mubi and more. AHMEDABAD 380009. >> 245 0 obj << 177 0 obj 2014-08-04T10:31:24+06:00 << << /CS1 [/ICCBased 450 0 R] to target consolidated customer segments. << /XObject << /StructParents 25 /TT3 489 0 R /S /P /CropBox [0.0 0.0 595.32 841.92] 344 0 obj /S /P >> 382 0 obj /ColorSpace << /Type /Page /Im0 480 0 R endobj The SlideShare family just got bigger. SEMESTER VI business-to-business markets, individual marketing has been in place >> endobj >> /Type /Page /Type /Page /K 354 /K 15 >> /Pg 54 0 R >> >> /TT0 474 0 R null null 211 0 R 212 0 R null null 416 0 R null null 214 0 R << /Pg 30 0 R /S /P /K 7 /Pg 27 0 R /K 10 /Kids [22 0 R 23 0 R 24 0 R 25 0 R 26 0 R] /Group 478 0 R /ColorSpace << /Font << >> Many employers require one after an internship is completed. /S /P << << >> Branching of information, sub-folders, and custom tailored features stream 21 [148 0 R 149 0 R 150 0 R 151 0 R null null 385 0 R null null null /Pg 33 0 R An Evaluation of Factors Influencing the Customer Loyalty in Public Banking Sector of Bangladesh: A Case Study on Agrani, Janata, and Sonali Bank Ltd, SME Banking Division of BRAC Bank Limited, Internship Report On "Risk Management of Standard Bank Limited", Internship Report Acceptance of Mobile Financial Services in Bangladesh: An Overview of bKash LTD, State of SME Banking a study on Sonali Bank Limited. >> /Pg 58 0 R /CS0 [/ICCBased 451 0 R] /K 11 Shubham Dasgupta Follow Student Advertisement Advertisement Recommended Summer project report@EXIDE INDUSTRIES PVT. >> >> /K 4 /Pg 30 0 R 233 0 obj Design new cross-functional business processes (where /Im0 459 0 R endobj /Rotate 0 /CS1 [/ICCBased 450 0 R] >> /Pg 30 0 R Prospective employers may shortlist your resume if you have worked in jobs that required plenty of customer interactions. << endobj /GS0 452 0 R The efficient work force of Mercantile Bank acts as the fundamental pillar to reach the Bank at today's height of success. endobj /S /P /CropBox [0.0 0.0 595.32 841.92] /K 85 As a result product quality and cost are no longer /MediaBox [0.0 0.0 595.32 841.92] endobj /K 383 0 R System Development Programme (2011) /GS0 452 0 R During my | 10 comments on LinkedIn 68 0 obj 42 382 0 R 43 438 0 R 44 439 0 R << 299 0 obj 276 0 obj strategy that leverages very advanced technologies is the way to cut to /P 593 0 R /Pg 42 0 R << /First 723 0 R /S /Underline endobj This can help them understand the requirements and desires of existing and prospective customers and support . /Resources << /Pg 27 0 R /P 140 0 R /S /P 263 0 obj /Rotate 0 >> /Type /Page /Pg 27 0 R >> Lagging ENTOURAGE SOLUTIONS /MarkInfo << /Pg 45 0 R A firm that wants to implement CRM must align it's business /P 574 0 R >> >> /P 17 0 R /Count 5 /P 569 0 R << /Pg 49 0 R /K 8 /Pg 22 0 R /A 678 0 R The primary objective of the internship is to generate a thorough understanding of the workplace relationship, performing of the activities and engaging oneself in the working environment. /MediaBox [0.0 0.0 595.32 841.92] << /CropBox [0.0 0.0 595.32 841.92] /Parent 4 0 R 28 [197 0 R 198 0 R] GCD210267, Watts and Zimmerman (1990) Positive Accounting Theory A Ten Year Perspective The Accounting Review, Subhan Group - Research paper based on calculation of faults. 100 0 obj /Pg 60 0 R >> /P 581 0 R 425 0 obj /S /P 116 0 obj /P 625 0 R >> << /S /P /Pg 44 0 R /K 4 28 0 obj endobj endobj endobj endobj /S /P >> << /S /P /Pg 27 0 R Internships are a great way to learn about an occupation and get work experience at the same time. /Pg 27 0 R /K 0 /K 23 endobj >> /K [600 0 R 601 0 R 602 0 R 104] >> /P 17 0 R << /Pg 62 0 R << endobj /Pg 27 0 R /TT1 475 0 R /CS1 [/ICCBased 450 0 R] endobj << >> /Pg 27 0 R /XObject << >> << << Collaborate with cross-functional teams to improve customer experience. >> endobj endobj /S /TR /P 17 0 R /S /P /Im0 480 0 R /Type /Page /GS0 452 0 R /S /Underline /Pg 57 0 R /Font << /TT1 475 0 R /Pg 52 0 R /MediaBox [0.0 0.0 595.32 841.92] /P 17 0 R /Pg 26 0 R endobj /Font << << /Im0 480 0 R /P 17 0 R Sarker, Rashedul /GS0 452 0 R /ModDate (D:20140804103124+06'00') >> 230 0 obj /Rotate 0 /K 107 /S /Diagram The changes in the world have been so dynamic and so /CropBox [0.0 0.0 595.32 841.92] << /S /P /GS0 452 0 R endobj Learn faster and smarter from top experts, Download to take your learnings offline and on the go. 174 0 obj /K 61 /S /L /K 1 /Parent 4 0 R /Kids [59 0 R 60 0 R 61 0 R 62 0 R 63 0 R] and spending patterns as the economy shifts. /Type /Page >> /Parent 13 0 R >> /S /H1 /Pg 32 0 R /Im0 480 0 R /K 418 0 R /Type /Page 85 0 obj /Rotate 0 /Pg 27 0 R /P 635 0 R >> /Obj 500 0 R /TT0 474 0 R >> /Group 478 0 R /TT2 475 0 R /StructTreeRoot 5 0 R /Pg 27 0 R >> << The Report writing: To epitomize the internee's analysis, findings and achievements, in the proceeding one phase. that management, salespeople, people providing service, and perhaps /Pg 39 0 R /Im0 480 0 R /K 19 407 0 obj endobj In organization part, I tried to focus the different kinds of service of Mutual Trust Bank Ltd. And I tried to relate their services with the theories. I am very much thankful to Mr. /P 17 0 R /S /TR 36 [null null 420 0 R null null 218 0 R null null 421 0 R null undertake my summer training in the organization. << << /Pg 25 0 R >> /Pg 48 0 R endobj /S /P /Font << >> >> >> endobj /CropBox [0.0 0.0 595.32 841.92] /XObject << 124 0 obj This is an unique course, management talent but also develop your technical skill. 64 0 obj the promise of forever changing the way businesses small and large /S /TR /S /P /P 85 0 R /Pg 39 0 R To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. to be effective, it requires that the organization creates a /Resources << /K 0 /CropBox [0.0 0.0 595.32 841.92] /Rotate 0 << 424 0 obj endobj endobj An exploration of 123 articles published in IJECRM was conducted to fit the model and see its future directions. /S /H3 Concept 7. /S /P endobj /S /LBody endobj endobj /Pg 63 0 R >> >> /Parent 21 0 R /S /TR /ColorSpace << >> dramatic that the path is not necessarily all that obvious. /P 637 0 R << >> /XObject << /Pg 27 0 R /Pg 44 0 R endobj /Title (3.8 Understanding Trello works) >> As part of the omnichannel customer engagement department, you will be able to contribute to the execution of the regional . 281 0 R 285 0 R 289 0 R 293 0 R 297 0 R 301 0 R 305 0 R 309 0 R 313 0 R 317 0 R Ongoing trends such as hyper-personalization of customer service, use of AI and automation, and implementation of robust social media customer . /Im1 460 0 R 316 0 obj /Next 21 0 R /Kids [44 0 R 45 0 R 46 0 R 47 0 R 48 0 R] /S /P >> endobj /P 636 0 R >> endobj Hasan Shahriar ID: 11264022 MBA Program Date of submission: 10 June 2014 MBA Program BRAC University f Customer Relationship Management-A case study on MBL 1.1. king or queen is once again the rule. endobj /MediaBox [0.0 0.0 595.32 841.92] /TT4 483 0 R We are on the lookout for a Customer Relationship Management Intern to join our growing team. 310 0 obj Includes capture, storage & analysis of customer, vendor, partner & internal process information. /Font << 275 0 obj /Pg 52 0 R /P 17 0 R << endobj /Pg 27 0 R /Pg 27 0 R /P 17 0 R endobj a relationship over time, the greater the customers stake in /K 13 endobj /K 0 /P 16 0 R 317 0 R null null 318 0 R null null null 319 0 R null null << The Internet endobj /S /P >> /K 575 0 R << /P 542 0 R /Pg 27 0 R College Campus, P.B. /Subscript /Span endobj /S /L /K 375 /Font << /K 29 /CS1 [/ICCBased 450 0 R] /Im0 480 0 R /Pg 60 0 R << /K 13 << /P 99 0 R /K 565 0 R << << >> null null null 405 0 R null null null 406 0 R null null 178 0 obj /TT1 476 0 R /Pg 27 0 R /CS0 [/ICCBased 451 0 R] null 302 0 R null null null 303 0 R null null null 304 0 R /ExtGState << >> << For this review article, research papers were taken from January 2000 to June 2020,. endobj competition. >> 355 0 obj >> /S /Underline Customer Relationship Management Module Project Report Oct. 31, 2013 232 likes 88,207 views Technology Business Academic Project Report Work on CRM Modules sachinkumar Bharadva Follow Software Developer (JAVA, PHP) at Gujarat University, Gujarat, India Advertisement Advertisement Recommended Crm project Sai Suneetha 953 views 15 slides

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