BT's done a great job on this router. I connected a laptop via ethernet into it. >. Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. Not sure which hub or router you're using? Everything now works, so again it confirm the issue is with BT. Just plug 3rd party router into the wall mounted Openreach fibre modem. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. No problem. Instead of responding individually it would be better if someone in a position to offer an overview could post a useful summary of where we are and what does/doesnt work. A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. Microfilters: Why do you need them? Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. Switching Smart Setup on and off on the BT Smart Hub 2 What I wonder is if the WAN on the FTTP model can be used to connect to a Router instead of setting up PPPoE on the Hub router section. BT Smart Hub 2 review (Includes Comparison) | Reviews League The bug disrupts the . Then you can use the Orbi router in Router mode.3. AP mode is preferred if you have a ISP modem/router that can't be bridged. Finally, the Smart Hub will automatically choose which channel to use for your wireless networks, but read my guide on how to configure a wireless network if you're having problems and want to select the options manually. This wasnt an option for me however as my router isnt near any of the speakers. 9h23. 01-10-2020 Therefore, it costs more money and were stuck in the contract till 2023! This topic has been marked solved and closed to new posts due to inactivity. This is found on the back of the router and on the removable card. The company did not reveal why the problem was occurring. However, I agree with some of the comments. Changing Wireless Modeto 2 didn't fix the problem. Once you reach the login step, you can select "Start Browsing" in the top right hand corner and this will release you from Smart Setup on the device you're using. So some transparency is needed so customers like myself know that this is a commonissue. How to set up BT Smart Hub 2 | Step by step guide | BT Help 9:48 PM. Connect to the web management interface First, you need to connect to the router's web management page, so that you can change the settings that you want. Message 1 of 2 Ditto This 0 Kudos Accepted Solutions FURRYe38 Guru 2020-06-02 11:52 AM Whilst switching off the Private Address setting on my iPad gave a short lived reconnection, this too failed the next day. Your BT Business Hub should now be in bridge mode. Thanks. The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. Rebooted Smart Hub and both my Sonos speakers and everything is back working (as is my scanner). Fastest BT Smart Hub 2 Router Open Port Instructions Read about our approach to external linking. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. No idea how 2.4GHz can be too slow for any video streaming. 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. 01-10-2020 Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. Also problems connecting to my wireless Canon scanner printer. When prompted enter the Admin password, which you can find written on the pull-out tab on the right-hand side of the router. Therefore, we can consider this issue closed. BT Smart Hub 2 - Connection Issues (April 2021) - Sonos Time will tell if this is a permanent fix but its worked this evening. Solved! Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. ensure Sonos all working correctly via boost with 5ghz still turned off. Read about our approach to external linking. - edited The yolk sac is the earliest fetal structure that forms in the gestational sac within the uterus during pregnancy. This complaint isnt resolved for me. BT Smart Hub 2 (097683) | BT Shop BT Smart Hub 2 router 'disrupting' home networks - BBC News ***Please Subscribe: Youtube have required creators, like me, to have at least 1000 subscribers! When the lights have stayed solid blue for two minutes, your hub is ready to go. You will need to change the settings on your other Router to use connection type PPPoA for ADSL connections and PPPoE for fibre connections. 01-10-2020 We're aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. Can anyone shed any light on this? Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. (the macaddress is the same as the wifi router apart from a few letters.) What is the difference between WiFi 6E and WiFi 6? Maybe this is a shoal of red herrings! My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. Make sure that your computer is. Click a dropdown for your model of Hub. To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. If you've just connected a new device to your Hub, but didn't see Smart Setup when you expected to, there could be several reasons: Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Ill ask my man at BT. A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. BT will be rolling out an update to all devices later this month. Ive got a man from BT ringing me during the week so I will report back what happens. "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. This brings up a hidden page. What is Smart Setup on the BT Hub? Bafang M510 Framebafang torque sensor integrated 3. the step-through Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. This WAN socket can be used with either a FTTP interface or a FTTC modem. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). Wait a few moments for it to connect. Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. 01-10-2020 ford fiesta mk7 hidden featuresSummary of Contents for SAGEMCOM CS 50001. It can also be used as a VOIP phone through BT Broadband Talk. If there is a hint then a custom password has been setup. Bridge mode has been available on Business Hubs since the original 2wire 2700HGV ADSL routers from 2006, to enable business customers to use their own routers (without built in modem). Simply connect a 3rd party router to any LAN port on the hub. A spokesman for BT told the BBC only a "very small" number of users have been affected. Scan the QR code to enter your hubs details automatically. This topic has been closed for further comments. Ask questions and share tips with other people 24 hours a day. The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. The app then stopped working. What's the least amount of exercise we can get away with? I did this on a Deco mesh. Users . Mode 1 gives you the best speed, but select Mode 2 or Mode 3 if you're having trouble with some devices connecting. ie. Works fine. BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. Make sure you've completed every step of Smart Setup. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). ), on Do I need a WiFi 6E router to use WiFi 6E products? BT unveils Smart Hub 2 with mesh wireless built in and guarantee of Connect the cable to the hubs power port, plug it into the wall and switch it on. Clearly BT need to sort the router firmware but if you can live with downgraded security, the iPhone fix seems to work. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 30-09-2020 I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. Fortunately, fixing them is pretty easy and, with my help, you'll soon have the router working the way that you want. 11:46 AM It never occurred to me that bridge mode would bypass the router section. This isnt a viable long term solution though for me. Switching Smart Setup on and off on the BT Smart Hub 2, Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. Just log in to. User guides and manuals for BT Hubs | BT Help TwoiPads, a Mac book and a surface pro didnt have the connection issues even when put inairplane mode or turned off and on. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . How are people to fault trace if they dont know all of the possible scenarios? Make sure you keep your hub on all the time. 7:56 PM Yes you can switch back and forth from AP mode to router mode using the RBRs web page. I could not find a hidden page called 'Routing' which may have offered the 'Bridging' option on a Home Hub 5A and Hub One. (Not Business variant). We'll send you an e-mail with instructions to reset your password. Save the file. If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. To view the router settings, go to http://192.168.1.254. My router is getting blocked despite following all the advice above and anything I could find online. I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. You would not need to connect between the two wireless networks then, avoiding the broken code in the router. This means that you've got no control over which network your device joins. Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions. Frame Size: 17 inch,19 inch or customer size. Can you seamlessly switch back and forth between the two modes? Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. ***The radically changed Web Admin Interface of the BT Smart Hub 2. Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. Any 3rd Party router should work so long as you can create a static WAN ip on that router, and then add this to the smart hub 2. Guide to the BT Business Smart Hub. On the Home Hub 5 you could only dim the lights, but with this router, you've got a lot more options: you can use the switch to turn the Hub light off; you can use the slider to set the brightness to 0% (which just turns the light off), 50% or 100%; or you can toggle the schedule on and select when you want the light to turn on and off. I have disabled the bt fon and bt wifi to reduce my home network clutter. If you're getting Smart Setup again on a device you've already set up, it may be that you have performed a factory reset on your BT Hub. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. . I have now switched the 5GHz option off,which immediately sorted the problem. "Common sense is the collection of prejudices acquired by age eighteen." I have disabled the bt fon and bt wifi to reduce my home network clutter. Expert Reviews is a registered trade mark. Been running flawlessly for 2weeks now since running the system in this set up. Make sure that your computer is connected to the Smart Hub via Ethernet or wireless, and then open up a web browser. The Smart Hub 2 might be the new kids on the block, but there are still a number of other BT routers out there. Set up BT Smart Hub 2 Set up Order and delivery Connect devices Top tips Select your connection One port Two port Modem (ONT) Unsure which connection you have? BT Smart Hub settings - make your router faster and less annoying BT Business Hubs: Help and guides for your model. I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. BT Business Hub or router | Using | Broadband & internet | BT Business Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. On a PC or laptop connected to your hub, enter http://btbusinesshub.home or 192.168.1.254 Click on Advanced Settings Enter your Admin password if prompted (can be found on the base of your Hub) and click Ok. 9:11 AM. Here's how to set up your BT Smart Hub.The video below will help you understand what the different light colours on your Hub mean:https://youtu.be/rDQhkWjPJr. Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. As well as being incredibly annoying when all you want to do is connect to the internet, it can stop some devices from working altogether, as they keep getting redirected away from the internet: I've had it break smart home systems, while many people have reported that Smart Setup breaks the Kodi media player. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone. I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. BT Home Hub Help - Wireless Wi-fi Help - FileSaveAs It should appear as soon as you connect to the Hub and open a browser. Navigating ones way through these conflicting accounts is not easy. 8:37 AM. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. How do you turn off wifi? Connect the cable to the hub's power port, plug it into the wall and switch it on. I believe I was one of the first to flag this issue up to BT around 3-4weeks ago. If your BT broadband home network is playing up, you're not alone. I may try the hardwired solution if things do not move fast. Hopefully a further update will sort the problem shortly as I do not see why I should have to use a slower WiFi band in perpetuity. This means your Hub hasn't yet registered your device as completed. Enter http://192.168.1.254 into the address bar to go to the management page. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode. Does anyone know if a Sonos Boost would resolve the issue? Understand rental and other basic charges, Enter the admin password. It works on my Business Hub 6, in fact it's not even hidden. - edited Ive had the cant find Sonosproblem for a couple of weeks. It looks like the 'Bridging' button simply does not work. If there had been such a hidden 'Routing' page, I'm sure someone would have discovered it years ago. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. At the bottom is a setting for Bridging. Guide to the BT Business Smart Hub 2. This brings up a hidden page. I have a new hub. Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. I have raised a complaint with BT as MacBook works fine, but app does not. Having a yolk sac that is too large or too small has been associated with pregnancy loss. However, some older devices are incapable of operating on both. Navigate Advanced Settings > Log in > Broadband > Internet. It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. BT broadband having issues? You're not alone as glitch - Express Changing the IP address of your hub | BT Business We hope you'll join the conversation by posting to an open topic or starting a new one. If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration. "We're sorry for any inconvenience caused," added the spokesman. Guide to BT Business Hybrid Connect. How long will it take to get BT Broadband once I've ordered? Using Smart Hub 2 as a modem only | BT Business - edited Any customer who experiences this issue can get in touch with us and we will update their device remotely.". 30-09-2020 To turn the lights off go to Home, Hub light control. 4) Enter the Admin password. Go to Solution. Using BT Smart Hub (HH6) with Asus RT-AC68U or any other third party This is caused by a bug in the BT Smart Hub 2's firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa . The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. Mesh WiFi with BT smart hub - Page 1 - PistonHeads This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. 2.4GHz runs at least 30 Mbps, are you streaming five 4k UHD streams at the same time or something? The latter option's great, as you can have the light on to check the status of the router during the day, but turn the light off at night when it would be more annoying. Check out our other help articles. For FTTP customers who choose to use their own 3rd party router, there is no need to use a BT hub at all. Assuming it will work on the business hub though as it's a visible option.
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