lucy in the sky customer service number

-Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. I've lost $120 to Lucy In the Sky and received nothing. Try the following: 0800 587 4005. We're so sorry to hear about the order. You can choose to accept or decline cookies. - Kate. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. Lucy in the Sky is an online clothing retailer offering high-end styles at super affordable prices. Any orders cancelled within 14 days of being placed can be cancelled for store credit. Thanks for your feedback. Please note we cannot ship express orders to University/PO Boxes. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. Do not purchase from Lucy in the Sky. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Among its many cover versions, a 1974 recording by Elton John - with a guest appearance by Lennon - was a number 1 hit in the US and Canada. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. Background and inspiration 1200 Wall Street, Floor 2 - Kate. Hi Carol, Thanks for your feedback. -Kate. I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. | Read 5,961-5,980 Reviews out of 6,593 If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. Hi Bailey! Remember, you can do most things online at Sky.com. Save ur money and timego to windsor insteadur going to end up there regardless. Lucy has a story. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Please emails us at resolution@lucyinthesky.email so we can better assist you. Return policy is awful and as slow. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. For international customers, return postage is the responsibility of the recipient. Followed up shortly after the purchase to make sure everything was ok. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? I don't care how good are their dresses and I don't even want to know. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. These numbers are generally staffed between the hours of 7 am to 11 pm every day. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. My advice to anyone. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. Products used:None, sizing too inaccurate. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. If you need your dress for a specific date you might want to find a different one. My dress was supposed to be here on Mar2-Mar8 and was told it would be mar 24! Ordered my daughter a winter formal dress. The Lucy in the Sky customer service email is a marketing campaign by the company Lucy in the Sky. For international orders, any taxes or customs fees are the responsibility of the recipient. Categories. I've made several purchases on different occasions from this store and nearly all of which came with problems. Thanks for your feedback. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. . Thanks for your feedback. Tip for consumers:Pay attention to shipping times. The reps copy and paste generic statements to your emails and don't actually solve any issues. Great experience :). Not to mention that the slip underneath hardly covers anything. Lucy Harley-McKeown; Jessica Clark; . They said they will refund me within 10 days without any explainations for their lateness. Hi Kat! Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. I was so disappointed in the quality. We're sorry to hear that you had issues with your order. The customer service is out of this world. They charge so much and the quality is so bad. I emailed on 9/16 noone has contacted me. Most dresses are see through material with zippers stuck. We will not be liable if for any reason this Website is unavailable at any time or for any period. GetHuman does not work with Sky's customer support operations, directly or in any . Please make sure that the style is in original condition otherwise it may be sent back to you. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. -Kate. I have a very box shape body but this bran hella create lavish looking dresses for my body type. A cookie is a small file which asks permission to be placed on your computer's hard drive. Please email us at resolution@lucyinthesky.email so we can assist you sooner. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Lucy in the Sky Liverpool Claimed Review Save Share 333 reviews #16 of 1,353 Restaurants in Liverpool Cafe British Vegetarian Friendly Exchange Street East Unit 2, Imperial Court, Liverpool L2 3PQ England +44 151 236 9447 Website Open now : 09:00 AM - 3:30 PM COVID-19 update: See the added health and safety measures this property is taking. It said delivery between 9/30 and 10/12. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). Thanks for your feedback. Caveat emptor. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. We're so sorry to hear that you had issues with your order. Anyone can write a Trustpilot review. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). Made and Designed in Los Angeles - Shop now at www.lucyinthesky.com Totally disappointed! WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Service 527 No further information is required on your end, the return label has all your information. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? BEWARE. This may prevent you from taking full advantage of the website. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. If you're having problems with your Sky/ Yahoo email account, then phone us on 03442 411 653 for help. Critic England, United Kingdom. -Kate. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. You can also chat with Sky's Virtual Assistant on the Help Page to get the help you need. Designed in Los Angeles - New Arrivals Weekly. Hi Hailey, -Kate Read 1 more review about Lucy in the Sky MI Michelle 1 review US A day ago Merry was fantastic! They're all photographed wearing size Small. -Kate. I used the chat feature again in January to try to figure out where my two other dresses were. Overnight orders shipped Friday will be delivered Monday. Your card will be debited immediately upon authorization being received. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. Not Available. Not Available. Number of comments: 0 Shipping I need to change my address or order, how do I do this? I ordered 4 items and once I received 2 of them and saw how bad the quality was. Message KYLA via the following: Contact Us. Please email us at resolution@lucyinthesky.email so that we can further assist you. I have ordered twice for my daughter, and both times, I had to reach out to Customer Service. Daughter bought a dress for homecoming from this site. I would never recommend purchasing from this company unless you don't care if you ever get the item. Oh no! Thankfully I was smart enough to purchase via PayPal and after 2 months I received my money back from PayPal. Hi! Please let us know if we can help any further. This Privacy Policy Statement only covers our Website and does not cover any other website. Please email us at resolution@lucyinthesky.email so we can look into your refund. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. The dresses didn't look anything like the photos. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. It is an eligible payment method for all U.S orders over $35. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. Sky Support Email. The cost of foreign products and services may fluctuate. Hi Melissa, If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. If anything else you can email us at resolution@lucyinthesky.email-Kate. I HAVE NOT RECEIVED MY ORDER. Thanks for your feedback. Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. I absolutely love Lucy in the Sky's Customer Service!!! Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. 03337591728. We had the same issue. They have yet to respond and emails were sent over a week ago. Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. No! I'm dealing with their customer service right now and they are so rude and unprofessional, Hi Talia, Thanks for your feedback. We would love to help assist you with this issue. The email is a series of jokes about the customer service of a fictional company Lucy in the Sky. She even helped me cancel an order and issued my store credit instantly. Well look into the stated issue and will work out a way to resolve the situation asap! Tip for consumers:NO REFUNDS! All orders are subject to availability and confirmation of the order price. Yes, the one dress I never received was . By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You can email us at resolution@lucyinthesky.email! I have emailed them three times and tried to do the virtual chat but it never works. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. BROADBAND. Very professional. Please email us at resolution@lucyinthesky.email so we can assist you sooner. They have a wide variety of clothes and accessories for men, women, and children. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). Trust that their reputation is deserved. Products used:We havent received the products, Hi Jessica! - Kate, Hi Paula! How would you even know if something would fit or if you'd like the quality? - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. We'd love to make sure we make this right and find a resolution. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) Registered: 04-01-2009. on 10-08-2013 09:47. Needed it for Feb 25th. I definitely recommend Lucy in the Sky, as my other dresses were great and their customer service is top-tier! The best things about working as a Sales Advisor at Sky Leeds, with Lucy September 9, 2021 / in Contact Centre & Operations / by jhawkins2. The dress did not fit correctly and they will only give you credit no refund. All international orders are shipped with DHL International Packet Plus. This company responds to reviews on average within 5 days. Belle R and the team at Lucy in the Sky were great to work with. Search. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) I threw out all the clothing. Don't take the risk and give them your money. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). Hi Sonam, Thanks for your feedback. We have Live Chat and Email available for any questions or concerns. Call costs from other providers will vary. The 24/7 chat is turned off and nobody bothered to respond to my email. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So glad we were able to help! I messed up my address and they were quick to help and fix my mistake. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. Her level of customer service was fabulous. Finally, the Trust Mamma rating is four stars. Facebook is showing information to help you better understand the purpose of a Page. I was SHOCKED as the price of this dress after I received it. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. The stated ship times cannot be altered with the delivery method. Contacting Sky Thanks for using our online services - if you do still need to contact us, please be aware that wait times may be longer than normal, but be assured we're prioritising calls from customers who've already been online. Lost or stolen. CASANDRA M. was extremely helpful in seconds. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Please let us know if we can help any further. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. However, this is out of over three hundred reviews. Gucci belt men Marmont . The first time it was cancelled altogether. Now my daughter has no dress for homecoming and we are scrambling. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. I HAVE MY TRACKING NUMBER. Phone Email. Terrible return policy. Its pathetic that they do that to customers. I'm so frustrated because they don't have a phone number. Go to our site to chat with our support team or email us at support@lucy.co! Two out of four of the dresses arrived by January. If you order multiple styles with different delivery dates, they may ship separately. Funding Rounds Number of Funding Rounds 9 Total Funding Amount $144M. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. Our cut-off for same-day express shipping is 1pm Pacific Time. Account and billing. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. I have never been able to complete a return that quickly. Depending at which stage your order is at, we may be able to adjust it accordingly. Luckily I was able to return it and get store credit pretty quickly. Hi Kristina, In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. How often does the website restock? I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? -Kate. The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. -Kate. Our styles are designed exclusively in Los Angeles. where you can enter your landline number to check the service. Horrible return policy. Please email us at resolution@lucyinthesky.email. We therefore have no responsibility or liability for the content and activities of these linked sites. We're so sorry to hear about the order. -Kate. Lucy in the Sky has a consumer rating of 2.83 stars from 1,066 reviews indicating that most customers are generally dissatisfied with their purchases. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. You will receive your tracking number once your style/s have been shipped. We're so sorry to hear that your order was delayed. You'll soon realize why they don't allow real customer reviews on their site Hi Emily, As of 10/10 it hasn't even shipped, although they charged my credit card immediately. Website: lucyinthesky.com/shop Location: 1200 Wall Street, Floor 2, Los Angeles, California, 90015, USA Industry: Clothing Store Owner: Victor Sayeg Email: shop@lucyinthesky.email Trust Score: Good Social Media: Instagram & Facebook Advantages Lucy in the Sky is one of the most popular prom shops among young, stylish women. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. -Kate Sarika Pramod 1 review US 3 days ago Great experience! Thanks for your feedback. 1860 500 6633 is Tata Sky WhatsApp customer care number. Yes, it says so on the website -- READ THE FINE PRINT. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. You would have received multiple shipping notifications if this is the case. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? . Not worth the hassle and loss of money. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. If i order now when i will receive it? Help and support; Contact BT; Back. Hi Natalie, If you need specific product measurements or have further questions, please email us at. i ordered 2 dresses october 2 and need them for october 11. thanks! Why just give your money to a site without the opportunity to try and return an item? Besides that, the customer review rating on Better Business Bureau is 2.8-stars. We want to make sure this is refunded immediately. Products used:Dresses- tried to use but material was see through and sizes incony, Hi KA, Lucy In The Sky Midi Dress - Black - Alice. We want to make sure this gets refunded immediately. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. Please email us at resolution@lucyinthesky.email so we can assist you further. I reached out to customer service numerous times and have not had a response. Super fast and helpful; won't hesitate to order from the site/company again! After using the chat, they told me that they wanted to cancel the order because the dress I had ordered had been out of stock and wouldnt be back in stock for another four weeks. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. Check out what 6,872 people have written so far, and share your own experience. Hi Grace, Thanks for your feedback. Mar 16, 22 (Updated: Sep 23, 22) If you're reaching out to us regarding an order, please have your Order ID in your message. Hans from Lucy in the Sky was veryprofessional, quick to respond and delivered great customer service.

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