how do i report a downed comcast line?

Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. how to report downed wires | Xfinity Community Forum View the Xfinity outage map and find out when an area will be back online. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Click the direct message icon, 2. A tree in my back yard has two large branches resting on the phone/TV cables. Call BGE at 1-877-778-2222 to report any downed electrical lines. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. Comcast does not do tree trimming. How do I talk to a real person at Comcast? I think it may be the original phone line. You have to sign up for gig service and sign a 2 year contract first. Thanks! Where or how can I report this? Provide your account info and say, Line is down., Dont have AT&T service? What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Eastand Royal - Vice President of Customer Experience - LinkedIn That's not what we want to see! How do you fix an exposed wire without electrical tape? I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. Thanks! It's a hazard to pedestrians and vehicles! If you are experiencing problems with Comcast Xfinity, please submit a report below. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. I have a downed line in my front yard. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Type your message in the text area near the bottom of the window 5. Service Status Center | Comcast Business Marion County officials report storm has passed leaving widespread wind Do what's best for your business. Never touch a downed overhead electrical line. Call 9-1-1 immediately to report a fallen power line. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. By selecting Accept all, you consent to our use of Cookies. A drop-down list appears. We have all the tools to help with your cable line and make sure it gets taken care of. Voting closed 14. Hi, @user_af7a95. . Robert Campbell on LinkedIn: Small Business Phone Data Plans | Comcast They have been hanging very low for over a year. Help and Support Topic | Comcast Business Support How do I get Comcast to fix a cable line? - MetaFilter A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Some utility companies mark or paint their lines. I hope youre having a great week so far! Choose the option that best describes your situation. I need someone to come out and fix it. You may have to enter a lot of personal information to get connected, including your ZIP code. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. I am a bot, and this action was performed automatically. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words . Reddit and its partners use cookies and similar technologies to provide you with a better experience. Payments are posted to your account after 5:30 p.m. on the day they are received. Jacksonville, Florida Area. How to Reach a Real Person at Comcast/Xfinity. My electric company has been out already and have told me that it is Comcast's issue. Here is a list of frequently requested telephone numbers: Cable. Comcast Xfinity Outage Report Is The Service Down? Search accounts based on account number, or chat online. A: Cable and phone wires dont carry current, so its safe to remove them. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. Cloudflare Ray ID: 7a2ad44e3df86ef8 When should we expect this to be corrected? Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. In the aftermath of a major storm, be aware of hazards presented by downed power lines. I don't have AT&T, or a landline. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Youve reached the best place and perfect person to help with virtually all of your account needs! Thank you so much Anthony for sending us over those details and the Modmail. Who do you call for a downed cable line? I also appreciate you taking a moment out of your day to reach back out to our team! Sound the horn, roll down your window and call for help. An official employee, such as myself or whoever is first available, will respond. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. My thinking, if I were to do this at my house would be that that 1.) Comcast Xfinity Outage Map Is The Service Down? Question: Does Comcast Hve To Repair A Cut Cable Line If you smell natural gas or see downed power lines please do NOT use this page. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. Xfinity Status Center - Check for Service Outages In Your Area Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Xfinity Outages | CableTV.com Can you direct message us your name and address, please? This post was marked as closed. God forbid this huge company actually provide a phone number where you could talk to someone. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Click Continue. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Press Enter to send it. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Contact Us - Customer Service Phone Numbers & Chat | Frontier By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. Asking on behalf of my place of business. How do I get Comcast to come deal with this? I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. Performance & security by Cloudflare. STAY AWAY from downed power lines. If you have questions about your services, we're here to answer them. The tubing will start to shrink almost right away. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . Hello @ryanray.rr81 and thank you! How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Get in touch with Comcast Business. Yes, Comcast will come to your house to install the cable lines and equipment to your home. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. Xfinity Customer Service - Contact Us How to report a downed wire if I'm not a customer? Hello there! What to expect: Your complaint will be posted online in a public database. Press Enter to send it. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Report it online using Xfinity Assistant. Who Do You Call for a Downed Cable Line in 2023? - Report Down Phone There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. Then it thanks me for signing in. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. . -You are responsible for the "mast," the . Their credit are expensive and for them to delete for no reason given is full fraud and Theft. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? I have called multiple times but I don't have an account so it won't let me through to talk to someone. A drop-down list appears. 5. This option is available 24 hours a day, 7 days a week. Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help The channel and its live streaming world news is available . Thank you! This post was marked as solved. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Reporting this to comcast seems to be a problem. Then, call PG&E at 1-800-743-5000. and our It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. Responsible . Should you experience further issues, please create a new post. How do I report this? Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. how do i report a downed comcast line? - tourdefat.com Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Call 800.288.2020 and select Repair. Immediately Call Emergency Services. The ground around your car may be energized. Can you direct message your name and address? You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. BBC - Wikipedia Contact Us | Comcast Business Support 70% of power outages are caused by major weather. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. How do I report down a cable line? Call 800.288.2020. How to Report an Issue Online Visit xfinity.com/xfinityassistant. Report an Outage | PECO - An Exelon Company - PECO Energy Company Verizon Customer Service - Contact Us | Verizon Help Center and Support Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Step 1: Inquiry. There may be a 60 day notice cancellation fee for your service. Jul 2007 - Sep 20169 years 3 months. Press Enter to send it. Privacy Policy. It is to be expected when weather conditions are severe. A recent storm brought down a tree which took down one of the above ground cables by my house. Wireclub Review Step-by-step Wireclub Login Process 2023 | SDA Studio Kft. Downed Wires | Baltimore Gas and Electric Company We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. Don't touch anything or anyone in contact with a downed power line. Filing a report of a low hanging cable? - Google Groups The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Please contact the moderators of this subreddit if you have any questions or concerns. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Usually 911 dispatch has unlisted numbers for utilities. Call 911, which will get the FD out to asses the wire (s). See how you can save when you add Comcast Business Mobile or add a new line. How to File a Complaint Against Comcast - Your Options - FairShake Report an issue Select Chat. Don't worry, we'll never do that as it might cut into our profits for the quarter. Asking on behalf of my place of business. If you receive overhead electric service, your electric system con- sists of the following: 1. Thanks! How do I report an above ground cable down? : r/Comcast_Xfinity - reddit Emergencies and Safety | Consumers Energy I called 800-288-2020 and was told to call Risk Management at 800-894-0374. Contact Us | Comcast Business Support How Do I Report a Problem with My Comcast Landline? - GetHuman To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Dial 333 to get connected to a customer service representative. I called on 7/20/21 to report this issue and no-one has been to fix the wires. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Warn others to stay away. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Type a message to let us know what your issue is. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). If the center conductor of the cable is solid copper, it carries it quite well. I can't get into my property because the line is blocking the drive way. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Its important that you dont exit the vehicle unless youre in imminent danger. It's not the power line and I don't think it's the regular cable either because there's no service outage. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). Report Downed cable line | Xfinity Community Forum Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums You can also request a call at a time that fits your schedule. Click the "New message" (pencil and paper) icon, 3. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. Store Locator Status Center Check for outages and troubleshoot your services. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Remember: This number is just for unburied ground cables. Then Call Us. Comcast landlines are being used by homes and businesses alike. Thanks. ARA - Utility Regulation - Houston This website wants shut Contact Comcast and let them know of the down landline problem. Make sure you are signed in with your Xfinity credentials. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) #iworkforComcast Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. Just select Xfinity support and you will be able to speak with the next available specialist. Archived post. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed.

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