kay jewelers customer service

Clarendon House 2 Church Street. Kay Jewelers is a brand of Sterling Jewelers that offers wide range of engagement rings, wedding rings, diamonds, gemstones, metals, watches and more. Immediately receive the case number. Get questions answered and resume your conversations easily! I called them and they told me that they had found and it would take another week to be ready for pick up. An expert can help you narrow down options and find the perfect jewelry. Kay Jewelers Credit FAQs (Exchanges cannot be made at kay.com). Please advise if there is anything that can be done to accommodate this inconvenience. These services include cleaning, repair, watch tuning, damage checks, refurbishment and more. Google+. (Engraving is not available on Kayoutlet.com.). Ring sizing service will take up to three additional business days. Do Kay Jewelers Increase The Credit Limit? She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! Click here to get notifications about new complaints of Kay Jewelers. ComplaintsBoard.com is a leading complaint resolution website on the Internet. enhance your experience. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. PAY RATE: 620,000 - 840,000 HUF/monthly. .owl-carousel .owl-controls .owl-pagination .owl-page.active span { Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds.In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. Kay is a jewelry company owned by Signet Jewelers that was founded in 1916, and the company is headquartered in Fairlawn, Ohio. It can help you save $200 OFF on your orders. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. We were not told that it was a promotion but a sale. I asked another associate if everyone signs that and she said she was there just covering that she doesnt work on that relocation. The eligible items for the discount range a lot. He mentioned casually that other customers had lost pieces of jewelry in the theft worth much more than ours.as if that made our loss less traumatic! 8:30am - 10:00pm; Tue. When you purchase a ring on Kay.com, you will be shown the size (or sizes) in which the ring is available. So frustrating, the customer service rep said theyd escalate it and someone might reach out in a week, after they spoke to me like I was dumb because I didnt know my order was custom might I add. What colored gemstones are considered precious? You can contact their customer service team by phone at 1-800-539-0066 or by email at. Copyright 2022 Consumers Unified LLC. - did not follow up. I absolutely will never shop with Kay's again!!! purchases from Amazon.com. (Engraving is not available on Kay.com.). The sale associated was so patient and polite and very helpful. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. (18 weeks ago as of 10/14) She said she will call back after she calls the store. The store is refusing to do that as well. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. As a long time customer, I feel like I have been rob. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. There was no one in the store but workers standing around . I am beyond frustrated with the service department at Kay Jewelers. They have been horrible to deal with for a refund. .left-navigation .nav-link a:hover, Signet Jewelers Ltd. - Kay Jewelers. Kay Jewelers - Just ok | Glassdoor Kay Jewelers Corporate Office Headquarters Always a pleasure to go in. I purchased a 1 1/2 ct. tennis bracelet in 2012, and unfortunately it has been broken and repaired four times. I love my Leo diamonds. Unsubscribe easily. No, there are no shipping charges applied to orders shipped to a store. His parents had purchased jewelry at Kay's for many years. *This includes the labor and materials necessary to set the replacement diamond or gemstone. 1-888-868-0296 (TDD/TTY: 1-800-695-1788) Feedback . I would also like a copy of the transcript from my phone call on June 10, 2022 with Theresa. ; Over the phone: Call (855) 506-2499 to make a payment over the phone. First, browse the site and add the items you want to purchase to your shopping bag by clicking on the black "Add . No need to wait for every minute to receive phone call from delivery partner. We left the ring in their possession to be sized and appraised, and they told us they would contact us as soon as it came back from the appraiser. Then I could buy the warranty after the repair for a few more hundred dollars. durable and stronger than white gold. Top of the Page. Well since I put it in my aunt's name UPS couldn't give me the package. From our first conversationshe stated that her main objective was that she wanted me to be happy with my purchase. No, there are no shipping charges applied to orders shipped to a store. KAY Jewelers offers engraving on select merchandise. Please see our return/exchange policy. I returned the earrings to the store on 2/26. The latest review Very unprofessional handling of my order was posted on Feb 8, 2023. We were baffled because we have a Kay's credit card, and have been there several times prior. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. A worker name Susan immediately was pressuring my boyfriend to buy right away. How do you tell someone this? Join Our Email List and Receive a Special Offer! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They are really refusing to give me My money back. .owl-carousel .owl-controls .owl-pagination .owl-page span { Not very customer friendly, Desired outcome: Top of the Page, What is the difference between white gold and platinum? Compare Coupons patiently and you may be able to get a 10% OFF. Top of the Page, What do I need to bring with me to the store to pick up my order? Contact us by mail or phone. I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. Click Here to learn how to determine your ring size. The Kay credit card customer service phone number for payments and other assistance: 855-506-2499. Credit Card Payment Address. It was three rings together. . The Customer Service At Kay Jewelers; The Final Word; The History of Kay Jewelers. Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. If you want to save big on your KAY Jewelers purchases in the future, you can go through this part for some inspiration. Kay Jewelers does not provide customer service by email, but does provide it by phone. The Vice President, Bethany Spain will make up false information not to give a refund. Sales Associate / Jewelry Consultant - Kay - Town Center at Cobb Address: Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333-4600 USA. The eligible items for the discount range a lot. They are professional liars for MONEY! Very disappointed with kay, bought a man watch and the band was to small. I would like to write a letter to your corporate offices. You will be notified via email that we have received your returned order and that your method of payment has been credited. We received a bill charging us all of the incurred interest. Learn more color: #515666; The easiest way you can pay your Kay Credit Card is through your online account or by using the EasyPay feature. Learn moreIf your online purchase was picked up at the store, it must be returned to the store. She was very nasty with me and at first refused to listen to the entire situation. He decided he was gonna get it appraised and wanted to wear it because it was so special. Then was told it'd take 3-4 weeks to fix the chain after waiting almost a month to receive it to begin with. Consumers complaining about Kay Jewelers most frequently mention customer service problems.Kay Jewelers ranks 142nd among Engagement Rings sites. A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. Additionally, the time from order placement to arrival at my door is nothing short of impressively professional,,, especially considering the amount of economic and social upheaval which tails in the wake of the medical crisis taking place. Could use a little better warranty service though, otherwise I'd give it 5 stars, Decent enough business, would recomend to any one of my friends, has no issue with customer support. I paid for a jewelry/gold guarantee that is supposed to cover repairs. I paid approx. What industry does Kay Jewelers compete in? Returning your KAY purchase is easy. They worked together to approve a replacement bracelet for about the same value. I gave them the ring to have it repaired and they have lost my ring and will not replace it. I highly recommend this store and customer service representative. Let us know in the comment section below! They say I had 60 minutes and denied cancelation. Unsympathetic clerk claims that I am out-of-luck because I didn't purchase the "extended warranty", standard warranty is 30 days. Learn more Currently, I work as a sales associate at Kay jewelers, studying marital dynamics for my clinical psychology degree . KAY Jewelers Customer Service Phone Numbers, Emails And Other Contact Information KAY Jewelers Customer Service phone number (855) 703-4522, email, live chat, help center and other contact information are listed at HotDeals.com. Was told it would be expedited and will be issued within 7 days. Seasonal sales support to assist with consistent delivery of excellent customer service, operational standards, and compliance in all areas of operational activity. We bought a bracelet and an Opal ring for my daughter as well. Service 10. Kay Jewelers Customer Satisfaction Survey Sweeps 5. Later I was told it was a custom order and not returnable for that reason. color. You must bring a valid photo ID (such as a driver's license). It looks like your microphone is disabled. ), Free Lifetime Cleaning and InspectionsBring your diamond or color gemstone jewelry into any Kay Jewelers location as often as you wish for free professional cleaning and inspection. they offer a 30-day return policy, free shipping on orders over $50, and a lifetime warranty on all of their jewelry. This company is a SCAM with jewelry. was even willing to spend more & trade up, with a warranty purchase. Need Assistance? Contact our Customer Care Team Today. Kay Jewelers Review: No. 1 Jewelry Store in The US (or Not?) Yes, they offer complimentary gift wrapping on all orders. I am a very satisfied customer once again and am very thankful that they cared enough about my future business to try to make things work out for the best. Jillian K. said "I bought a diamond earring to replace one that was lost. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. Desired outcome: To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. They had it sent back and returned on December 29th. I had read all the reviews after purchasing, and got really worried. Custom designed jewelry is not returnable. I call to have it fixed and was told no. KAY Jewelers Credit Card - Home - C.comenity.net Credit & Financing. Check out the difference between prices: James Allen 's diamond ring is $3830 at full price. How can they make sign that and dont release my ring? Really?!? One pair was fine. Sunday: 12 PM 9 PM ET. Extended Service Plan - Kay I just want to take time to praise Sonya at the Park City Kay's location. 2023 ForLocations.com All rights reserved. Kay Jewelers Reviews - 29 Reviews of Kay.com | Sitejabber This is the worst company to order Jewelry through. Our interactions were all over the phone but she went above and beyond to get me exactly what I wanted and was looking for. I Absolutely LOVE Kay's Professional Sales Lady Robin @ Macomb Mall She Always Gteet With A Smile. When will my credit card be charged for my in-store pick up? Guess what - NO REFUND! Click here to get notifications about new complaints of Kay Jewelers. ARPhotography . May 23, 2022 4:52pm Case #[protected] was to be escalated to a supervisor. Sign in to add more and ensure your Favorites will be available on all your devices. Don't worry, the conditions for using this coupon are very broad. I am currently a very dissatisfied customer. Once I completed my online purchase of the e gift card that was to be sent to my email address - i find out that it wont be sent to my for a minimum of 24 hours. they also have a team of knowledgeable customer service representatives available to answer any questions you may have. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. It should NOT be this hard to get my money back. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. I also have a contract that states you will replace any damaged or missing diamond. Kay Jewelers PO Box 740425 Cincinnati, OH 45274-0425 Top of the Page. We let the people know we were just taking a look around, we were not looking for anything specific.

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