PERSONAL TRAVEL IDENTIFICATION REQUIREMENTS. Choose traditional pre-set seating and dining times or a flexible open schedule the choice is yours to make prior to departure for your cruise. Personal checks are not accepted on board. Onboard Credit can be applied to Shore Excursions, Beverages, Items from The Internet is accessible from the comfort of workstations on board or from a personal laptop. Pack shoes on top of other contentsin your baggage to expedite the screening process. All professional services are available from 8:00am until 10:00pm. I have found that HAL's ability to track all this information concerning onboard expenditures is limited. Also, although not required at the ship gangway, you may be required to present a valid picture ID to pass through terminal security. Please log in to purchase your shore excursions. But after reading the above post it looks like I will have to have the full 420.00 I'll check this out againOn Carnival I only needed to put down the 200.00. Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate. From rejuvenating at the spa while enjoying ocean views to making magical memories during once-in-a-lifetime excursions, weve got you covered. Rest assured that your passport will be fully secured by our staff. Satisfy your every craving as you indulge in one of our onboard restaurants or enjoy snacks poolside. For additional information regarding prohibited items please visit the Frequently Asked Questions section of hollandamerica.com. Mail: Letters and postcards may be mailed from the ship while in ports of call. When users phones pick the shipboard signal, their phone will usually display cellularatsea, Ship Roam or 901-18. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. It is the travelers responsibility to be familiar with and comply with the regulations of the airline on which he/she is traveling. Upon embarkation, please make sure you watch the Safety Video on your stateroom/suite TV. ", On HAL's site: For Booked Guests>Planning and Advice>Shipboard Life>Shipboard Account. The card can only be settled for the amount of the pre-paid Gift Card. In most cases this is paid by each guest upon check-in and may have to be paid in the local currency. You may choose to participate in as many (or as few) activities as you wish. Avoid lines at the airport with boarding pass in hand and no luggage to check you can proceed directly to Security. As we mark this historic milestone, we want to extend our gratitude to you for an incredible 150 years of continuous support sharing the tradition of travel. We invite and encourage all of our guests to assist us as we work to protect the environment, both on board and while ashore. If you are pregnant, please provide a medical note from your physician stating the expected due date and confirming your medical fitness to travel. But after reading the above post it looks like I will have to have the full 420.00. On 2/10/2019 at 2:00 PM, Queeniecruiser said: 19952023, The Independent Traveler, Inc. For this reason,guests are encouraged to obtain travel medical insurance prior to travel. Onboard Credit I think we might use traveller's cheques to keep it simple(you know the old currency exchange thing for Canadians that sometimes happens even if you want to be charged using your US dollar card..). Soon as we could on board we had our list of excursions we wanted to do (with a 2nd choice) and all were available. Since arrival and departure times are subject to last minute changes by the airlines, we recommend that you call your airline(s) 24 hours before your initial flight departure (72 hours for international flights) to verify all of the flight numbers, and departure and arrival times shown on your ticket. For this reason, Holland America Line has size and weight guidelines for scooters. You may also choose to send an email message to: hollandamerica@cibtvisas.com or visit their website at https://cibtvisas.com/hollandamericaline. Ongoing training and adherence to rigorous standards are vital to preserving and protecting our guests, our employees and the environment. Thanks everyone. I am never surprised when a "home office" has no real clue of the stuff that actual happens on a ship or tour. Leave copies of your passport, electronic airline tickets, traveler checks and any credit cards you plan to use with a family member or trusted friend. Souvenirs can? The thing we like about the Beverage Cards is you get a receipt, I check to make certain the amount is correct and then throw away the old one. Heres how you can put Onboard Credit to good use: From fishing and wildlife encounters in Alaska to hot springs in Iceland and horseback riding in Half Moon Cay, youre sure to find the perfect excursion as you explore destinations and ports of call. You may also find more information on our tours and shore excursion programs on hollandamerica.com. We appreciate the relationship you have with your travel advisor and want to assure you they will be credited for bookings made onboard, just let us know. Holland America Cruises is currently running a special cruise deal that offers free balcony upgrades and bonus onboard credits of up to $400. Guest Services staff will provide you with details on the times and meeting location where staff will be available to assist you in disembarking the ship. Unless otherwise posted, the Medical Center hours are as follows: Infants & Pregnancy: Because of the limited medical facilities, infants 6 months or younger at the time the cruise commences and women who will be 24 or more weeks pregnant during the course of their travel are not permitted to participate in the cruise. Tweens Program (ages 7 12): Tweens ages 7 - 12 years old have a sign in and out policy. Also, luggage tagswill be located near the entrance to the pier area where you will be checking in your luggage. If so, are there any categories/types of OBC that can't be used for the daily service charge? Applications that use high bandwidth may be blocked and offerings are subject to change with or without notice. If you reside in the UK please visit. Please refer to Express Docs for more specific information regarding your arrival airport. The letter from the childs parent must provide contact information and authorize the traveling adult to take the child on the specific cruise. Depending on the handset and the carrier the user may be required to select Roam on the handset. Frequently Asked Cruise Questions - Know Before You Go I travel for both business and pleasure, and hotels and rental car companies have signs on their counters explaining the holds, and the implications of the holds for debit cards. U.S. and Canadian citizens ages 16 and above may present one of the following valid WHTI-compliant documents: travel.state.gov/content/passports/english/go/checklist.html. The Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. Find a better price on any tour we offer and we'll refund you 110 percent of the price difference in the form of an onboard credit. Other terms and conditions may apply. Taxes, Fees & Port Expenses are additional amounts to fares listed. Please note that this is a U.S. government regulation over which Holland America Line has no control. Started August 27, 2021, By to sail. Onboard Credit: Depending on stateroom category, guests receive up to $150 onboard credit per person that can be used for a variety of amenities, including specialty Cash is accepted in our casinos. There is a nominal restaurant charge for the Pinnacle Grill, Canaletto, Nami Sushi and Tamarind (available on. We offer a fully digital service bringing you the latest in high quality, photographic products such as Joe Craig Black Label Art Photography, an exclusive portrait service for Holland America Lines guests that redefines cruise photography sittings are limited so please book early. Avoid lines at disembarkation as you are invited to be the first to disembark, No need to locate your luggage or wait for a porters assistance in the terminal. For guests who have made independent flight plans and purchased any of Holland America Lines transfers, you must advise Holland America Line of your air schedule at least 14 days prior to arrival. Additional highlights include: Internet stations, travel-related crossword puzzles and large jigsaw puzzle tables. Earn Holland America Points on qualifying purchases you make and DOUBLE Holland America points for any Holland America Line purchases. Please keep this available for check-in. There is a charge for the use of the self- service launderettes and it is coin operated. Guests from Puerto Rico either need to present a WHTI-compliant document or a government- issued photo identification with a validated birth certificate issued after July 1, 2010. I can see asking for a hold for the $70X6 passengers to cover the tips, but they are asking for $60 a day, per passenger. Try the Dive In, located on the Lido Deck, featuring hamburgers and hot dogs. Guests are responsible for arranging special air travel related service requests such as, advance seat assignments, in-flight meal requests, wheelchairs and any other airline services. For more detailed information, please see the PACKING ADVICE AND CLOTHING sections. In our case, we always take the refund in cash to avoid losses due to currency conversion. Crew Appreciation and Service Charge Policy - Holland America Line Discover timeless treasures and encounter captivating cultures. Holland America I didn't think a thing of it; it's like a mini insurance policy for the company placing the hold against the possibility that you won't pay the bill at the end or be good for the money. From the U.S. dial 1-877-466-2247, from the UK dial +44-2033-754769 or +1-617-482-1100 if calling from any other location. Any wine or champagne supplied by the Holland America Line to you is not subject to a corkage fee. When minors are traveling with only one adult 21 years of age or older, Holland America Line requires that all guests must be in possession of a valid passport. Our embarkation procedures are smooth and easyyou carry nothing but your hand baggage, and everything is beautifully organized. Important Customs information and shopping maps will be provided at the talk. The first way would be is that the deposit would be paid for him (as well as for my husband and me), BUT when we get on the ship, tell them to turn off his card. My experience has been the same as Krazy Kruizers. The videos can be seen on the stateroom TV guest channel for 24 hours after departure. Scooters left in these areas could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no wayof getting by a scooter left in a hallway. Im sure it will all work out and if we can buy them an excursion and drinks that will be great. Table number and table size are on request only, and will be assigned by the Maitre d' on board. At Holland America Line, cruising is our passion. And, yes, it's best not to speculate, as I probably shouldn't, either. WebOnboard Credit is spending money for you to use to purchase products or services while onboard. Must Book By Mon, Feb For 6- to 9-day voyages, guests will receive one night at Pinnacle Grill, Canaletto or Tamarind. Customs Allowance: Each U.S. resident is usually allowed a duty free exemption of US$800; it may be more or less depending upon your itinerary and recent travel outside the country. Infants must be at least 6 months of age at the time of embarkation in orderto sail. Therefore, you are welcome to make yourself at homein the bar, lounge or pool areas. I prepaid a drink package and soda cards and 2 excursions. of disembarkation. Cruise lines are no different. : At some point in your travels you may experience an emergency. (Required for kids and tweens ages 3 12). Friends may easily arrange to send a bon voyage gift directly to your stateroom, or you may throw a party of your own for fellow guests. Water in plastic bottles will not be allowed onboard in any quantity, including in ports of call. This is great because if he should LOSE his card, no one would be able to charge anything to my in-laws' shipboard account (they are paying our deposit because we could not afford it). We strongly suggest you take the opportunity to visit your Muster Station and familiarize yourself with the route. Holland America Line and its onboard staff are not able to confirm flights from on board our vessels. And we usually spend at least $300-$400 on pictures alone, and several excursions and spa. All HAL approved OBCs were "use or lose" credits and were used first before any TA credits. Also, you will need your ship card when you disembark. Reconfirm any special requests with the Maitre d after you board. For detailed, up-to-date information on accessibility issues involving tours, we strongly recommend contacting our Shore Excursions Department prior to embarkation at 1-888-425-9376 (locally at1-206-626-7320) or visiting the Shore Excursions Office on board. Yes there is no charge until the cruise ends, but we usually budget what our expenses will be. You are responsible for complying with the policies. In many countries, you can also use your ATM card to obtain local currency. At the center is Music Walk: an exclusive collection of performances. Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. Follow in the wake of great adventurers in a colorful new world. The crewmembers eligible to receive these funds work in various departments, many of whom rotate among different ships, throughout our fleet of ships. Holland America Line ships have all the amenities and services you expect to find in a fine resort as our valued guests, we dont want you to lack a thing. Any excess deposit will be refunded to you at the end of the cruise. Best Cruise Itineraries: Alaska | Mexican Riviera | Panama Canal, how much does it cost to take a holland america shuttle from fort lauderdale, do you reconise princess loralyy programoes you reconize princess lo, do you reconise princess loyality programme, holland america scedule from rotterdam to, holland america scedule from rotterdam to the. You may select to print as many as you need for your vacation. Holland America Line Extends Military Onboard Spending Money You should have it available at the gangway when disembarking so please DO NOT pack it in your tagged luggage. In my experience, on numerous HAL ships, the information as to where any OBC originated, is not commonly available on the ship. It is obviously ava Onboard Credit is in USD, is neither refundable nor transferable, and has no cash value. Save my name, email, and website in this browser for the next time I comment. Holland America Line shall not be responsible for any loss, cost, disappointment or damage of any kind as a result of any luggage lock removal, alcoholic/nonalcoholic items, or other prohibited items removed and discarded in violation of the policy. You will need to provide health certificate documentation for the animal in your ports of call. The Crew Appreciation is a daily amount for each guest that will be automatically added to your onboard account for your convenience, to recognize the efforts of a wide variety of crewmembers who contribute to the experiences of all our guests. :-) The HAL customer service rep went over the rules, she said that we would not be able to apply the OBC towards the gratuitiesbut confided that she knew some were able to but on others that usage was denied. No-host mini-bars can be found in every stateroom onboard Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam and Zuiderdam and in the verandah stateroom category and higher for all other ships. Travelers diarrhea (TD) isthe most common illness to affect travelers. For the comfort of all of our guests, all staterooms (cabins), showrooms and most other indoor areas are designated non-smoking. Hope it works out for you. ALL VWP travelers to the U.S. will be required to have an approved electronic travel authorization via Electronic System for Travel Authorization (ESTA). Representatives are available from 5:00 a.m. to 7:00 p.m. Monday through Friday and from 7:00 a.m. to 3:30 p.m. Saturday and Sunday (Pacific Time). Hopefully this will clear up the issue. Holland America Line's 150th Anniversary Offer Includes an the vessel leaves. We always use our Holland OBC first, then if we have any left, it gets refunded to our Credit Card on file. Plus, I do not think they really want to take the time to check each account onboard to enforce the restrictions HAL places on some OBC. Guests who have not completed the required check-in prior to departure time are subject to denied boarding. In order to Travel Well, international travelers should contact their physicians, local health departments, or a travel medicine clinic at least six to eight weeks before departure to receive current health information on the countries they plan to visit, to obtain vaccinations and preventative medications as indicated, and to address any other special needs. Shirts/cover-ups and footwear are always required indoors. Onboard credit amount is based on length of cruise and stateroom category booked. CC Help Jenn All Holland America Line ships offer a variety of wonderful merchandise from around the world. Keep it with you at all times and if possible, leave all medication in its original container, and carry a list of the prescription names, dosage amounts and times taken for all medications. I was told that if there is a waiting list for an excursion, then you get put at the bottom of the list,so make sure there isn't a waiting list before cancelling & rebooking! The amount of time you allow to transfer from the ship to the airport will depend on the disembarkation port. If you are unable to function independently with respect to eating, dressing or attending the ships safety briefings, you must bring a caregiver with you. Schengen Visa Holders: New requirements pertaining to proof of medical insurance coverage have been adopted for all Schengen visa holders. The Greenhouse Spa combines the best of the most distinctive and luxurious spas on sea and land integrated with proven home spa programs and exclusive products that enhance life and promote well-being. So it was tough to spend it all! A password will be selected by the parent/guardian of the child. On embarkation day, you will need to register your credit or debit card (Holland America Line Rewards Visa, Visa, Mastercard, American Express, Discover) in order to use your onboard account for shipboard purchases. Beach Towels to take ashore will be available upon arrival at the Gangway. I'm not sure why this "issue" crops up every other week, and people go berserk. Then we hire the right people, make sure they receive ongoing training, conduct drills and exercises to practice that training, and perform regular audits and inspections of our operations. The final amount billed may take up to 24-hours following disembarkation. Holland America Line is Whether its $100, $200, $300 or more, Onboard Credit can make a sweet vacation even sweeter. Holland America Line reserves the right at any time to modify the smoking policy onboard or alter the locations where smoking is permissible. An 18% service charge is automatically applied to all beverage purchases, bar retail items, specialty restaurant cover charges, all for-purchase a la carte menu items, and all Spa & Salon services. Holland America Line highly recommends that all guests carry a passport that is valid for at least six months beyond the completion date of your travel. Further information will be provided on board. I dont think weve paid attention before (obviously not!) Adjacent the Lido Market area, Canaletto restaurant serves classic Italian cuisine with tableside service for dinners. attention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. For more information please see the BON VOYAGE GIFTS & GIFT PACKAGES section. The Signature Shops on board offer a great selection of fine jewelry, watches, fragrances, premium liquor, exclusive Holland America souvenirs and more all at tax and duty free savings. Most doorways in non-accessible staterooms will not allow for adequate storage of moderate or larger size scooters.
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