For a low value item not worth paying return shipping for some sellers will just refund in full. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. Keep in mind that some returns can remain open for up to 35 business days. This feature may not be used to recoup market losses on items returned in the same condition or recoup return postage and restocking fees. a part of. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. Enter a return merchandise authorization number, if you use them. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. - edited If we're asked to step in and help, we may ask the buyer to return the item to you. You are not alone. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. Go to your preferred carrier's website and purchase a label. Who is looking out for us ? Tip Once you've accepted a return, the buyer should send the item back to you as soon as possible. This is a good option for low-value items. We'll then ask the buyer to post the item back to you within 10 business days. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. But that doesn't answer my question ti @iartas to how a 'no returns' listing can benefit a buyer. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. There is no more seller protection. See ourpartial refund guidelines. On our second correspondence the buyer replied, "unfortunately doesn't work for me. document.write (document.charset ? You'll also be responsible for covering return shipping costs. You can also open your Returns dashboard and select View return details from beside the item. If we don't see any indication that the item is on its way after 15business days, we may close the return and protect you from negative feedback. What is even worse is that as a seller I cant even leave him negative feedback to alert other sellers of his actions. I had a return request today for a shirt brand new with tags and the reason for the return request was does not fit. I was surprised they were even allowed to request a return since I specifically specified returns werent accepted. View basket for details. Returns not accepted is outdated online. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. am I required to pay for shipping? When a buyer opens a return request the funds related to the sale may be put on hold. document.write ("?zoneid=4"); For most purchases, buyers are refunded to their original payment method. if (document.mmm_fo) document.write ("&mmm_fo=1"); Im on the phone with eBay seeing what if any options I have. I talk about what I have handled these returns and I tell you which policy works best for my eBay business. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. Should I wait for the seller to contact me? If the purchase is covered by theeBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. 01:39 PM. You can ask us to step in and help if you can't agree on a resolution to the issue after 3 business days. I researched his supposed issue and provided him with several links containing videos as well as tutorials which show his phone working with the device that he purchased. A dialogue will open as you type your search terms. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Copyright 1995-2023 eBay Inc. All Rights Reserved. Select the applicable selling categories. Whether or not a seller accepts returns they are always given the option to accept a return when a buyer opens a return request. When listing an item, it's important to include your returns address - opens in new window or tab. 01:38 PM In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. Shopping Cart Integrations ii. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. How do I know that he did not damage this item in the 20 plus days that it has been in his possession since purchasing it? if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. This is something that all eBay seller should know. 04-18-2022 My post was to the OP, not you. 2 business days after receiving the returned item. This isn't working for me. You probably won't win, but if you don't call, the chance of you winning is ZERO. To maintain that trust, we expect all members to treat each other with respect. ("free returns" or "buyer pays"). We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. document.write ("'><\/scr"+"ipt>"); Yes I understand how a snad works. if (!document.MAX_used) document.MAX_used = ','; You can choose whether to accept returns if a buyer changes their mind about a purchase. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. To offer a replacement or alternate item: How to give a partial refund when the item is returned in a different condition. Customer satisfaction is equally as vital to preserving a seller's performance status, which eBay keeps a close tab on. See our page on, Would you like us to help with an open return request? As a no returns seller, I still get the option to accept a SNAD. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. Buyer's expect returns. '&charset='+document.charset : (document.characterSet ? See Partial refund guidelines. The seller sent the wrong item, or I recently asked eBay this exact same question. We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. eBay may hold the return request open for up to 35 business days after the date the return was accepted. '&charset='+document.characterSet : '')); I sold an item which has a minor defect that I didnt notice, superficial, you would never see it or know its there. Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. I received two return requests this evening. You purchased an item from me well aware that I do not accept returns, you then proceed to use this item for approximately 23 days before deciding that it just doesn't work for you and now you want to purchase something else? Tip 01:47 PM. This is the first time I have ever experienced an issue such as this. It does not sound as if you are likely to hear anything more from the seller and that they refunded because the cost of shipping it back was more than they wanted to pay. Buyer takes blurry 1990s cell phone photo and returns a different item. Since they refunded you right away, you aren't required to return the item. To start a return, select the item you want to send back from your recent purchases above, or follow the steps below: and select Return this item. Either way this whole fiasco will cost me over $100, plus I'll have to refund the full amount even if he sends me back a box of feces. The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to accept their refund request and give them the refund within 2 business days. Read our most popular questions and answers about handling return requests from your buyers. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. You need to call ebay. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. See our seller protection policy to find out how to qualify to give a partial refund. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. I report him immediately and call CSR. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. I just sell locally to avoid all shenanigans. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. if (!document.MAX_used) document.MAX_used = ','; While true, that I cannot refuse it, if I don't reply, Ebay would allow them to keep the item, but as long as I reply, I can & do require the item to be returned, as do all the no returns sellers I know. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. Buyer is asking for a refund because he can't figure out how to use it. As a seller, you shouldn't be allowed to enforce a no returns policy and send a buyer an item that wasn't . Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. Its visible in my pictures even though I didnt see it nor did the buyer. Refunds and billing for return shipping costs Buying on eBay is literally a licence to steal.. Ebay now excuses partial refund extortions by buyers. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. The buyer returned the item used or damaged. Currency exchange rate applied to refunds. Once received, you will have 2 business days to review the returned item, accept a buyer's refund request and give the refund, or ask eBay to step in and help. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. Tip Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. You accept returns in your policy and the buyer changed their mind about a purchase. I originally shipped the item via FedEx because it's cheaper for heavier items. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. Accept the return:The buyer will send the item back to you for a full refund. But we don't get back the cost of shipping originally eBay has made big strides in treating buyers fairly in recent years, at least compared to where they were around the start of the decade, but this decision is among the worst. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases. eBay may step in without the buyer asking, if the seller didn't respond to the return request. Extremely frustrating. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); I put "no returns" on all my listings simply for those who are unaware of eBay's leanings on the topic. For more information about buying and selling internationally, please see our policies on International selling and International trading. Here you can discuss returns with other members. Upload your own label The buyer will send the item back to you for a full refund, including the original postage cost. On the next page you'll see the refund amount. It's become so bad that it's the topic of memes and the punchline of jokes. This can be useful when the buyer isn't completely satisfied with their purchase. From my experience it does deter some buyers from initiating a return request. We've outlined yourresponse options below. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); I waited a week and called eBay to close the request as obviously the buyer is ignoring it and my money is on hold and was told that they would step in and make a decision. If it has been less than 3o days since delivery, go to the Resolution Centre at the bottom of most eBay pages. Slow but it beats the stress and aggravations. Tip. A Not as Described case does not require you to return the item at your expense. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. In that situation I take photos and videos and share that with the buyer before I take it to a FedEx Business center and ask for a receipt of the drop off. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. 04-18-2022 Otherwise you can consider this closed - nothing more for you to do. Select. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. This dragged out the process, caused unnecessary stress and confusion. If you stated in the listing that you'll cover return postage costs, choose how you'll arrange for the item to be returned. Returns related questions? eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available, and the request was made within the return window permitted by your policy. Here are some other helpful pages: When you create a listing, you'll add areturn policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. The seller may exclude original shipping costs from the refund. No returns means that when a buyer files an item not described, and the seller refuses the return, the buyer gets refunded AND gets to keep the item. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. https://thelawdictionary.org/article/how-to-file-an-out-of-state-small-claims-suit/. Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. I was not trying to show how it 'benefit a buyer". As long as your return policy was "no returns"--and I mean, right under the item price where the return policy is, it says "no returns", you don't have to accept the return. If an item is returned used or damaged, it may be appropriate to give a partial refund. If the item is damaged while it's being returned to you, you may qualify to give them a partial refund. Their is no point really even if they changed their mind, the buyer can simply say that they got the wrong item. This is all true, but only for items that are REALLY Not As Described. Big surprise there. If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, a seller's funds may be held by eBay as outlined in the User Agreement and Payments Terms of Use - opens in new window or tab. You don't accept returns in your policy and the buyer changed their mind about a purchase. In some cases, your response options may differ. However, sellers cannot refuse REFUNDS. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. Buyers can always submit a return request, even if your returns policy says you don't accept returns. Unresolved buyer returns can cause sellers . You've put 'seller' instead of 'buyer' a couple of times in your first paragraph. if (document.context) document.write ("&context=" + escape(document.context)); Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. Some returns may remain open for up to 35 business days. Sorry if these are easy answers, I've never done this before! Tip Decline the return You can decline the return request if you've stated in your listing that you don't accept returns. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. Once you've accepted a return, the buyer should send the item back to you as soon as possible. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. var m3_u = (location.protocol=='https:'? If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). If you offered free shipping, you'll need to refund the buyer the full amount of the item. Add a message to the buyer explaining why the refund wasn't full. Had a buyer with a sub 5 single digit feedback in 5 years message me saying item was broken but before he leaves a feedback to send him partial refund and he'll keep it. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. You can't deduct the original shipping cost from any refund amount. The only saving grace was eBay allowing us to call back after the fact and get our return label refunded. A part or accessory covered by eBay Guaranteed Fit - opens in new window or tab doesn't fit the buyer's vehicle. Proof that the buyer collected the item The return is treated as if the item didn't match the listing. @missjen316 wrote: Fit issues are not covered by the MBGs. In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. var m3_u = (location.protocol=='https:'? If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Sellers are required to deliver the item as it was described in the listing. eBay may step in without the buyer asking if there is no valid tracking information available.
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